Refund Policy

We understand that from time to time you may wish to return a product to us in appropriate circumstances.

Returns procedure

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)    we receive the returned product within 14 days following the date of purchase / delivery of the product;

(b)    the returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

Exclusions

The following kinds of products may not be returned under this policy:

(a)    food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

Refunds Procedure

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this terms of use policy (excluding the original delivery charges and excluding the costs of returning the product to us).

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)    we will not refund or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and